Esouq

Privacy Policy for ESouq

Last Updated: January 22, 2026

1. Introduction

ESouq (“we,” “us,” “our,” or “Company”) operates the ESouq mobile application (the “App”). This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of your information when you use our App.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information You Provide Directly

  • Account Registration: Name, email address, phone number, password
  • Profile Information: Profile picture, bio, location, business information
  • Listings & Promotions: Information you create when posting listings or promotions
  • Communication: Messages, inquiries, and support requests
  • Payment Information: Billing address, payment method details (processed securely through third-party payment processors)

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: Pages visited, features used, time and duration of activities
  • Location Data: GPS location (only with your explicit permission)
  • Crash Data: Error logs and crash reports for App improvement
  • Analytics: Interaction patterns and user behavior

2.3 Information from Third Parties

  • Social Media: If you link social media accounts (name, email, profile picture)
  • Payment Processors: Transaction information and verification data
  • Service Providers: Information from integrated third-party services

3. Purpose of Data Collection

We collect and use your information for the following purposes:

  • Creating and maintaining your account
  • Providing and improving App functionality and features
  • Processing transactions and sending related information
  • Sending transactional emails (verification, password reset, order confirmations)
  • Responding to your inquiries and customer support requests
  • Personalizing your App experience
  • Analytics and improving our services
  • Compliance with legal obligations
  • Fraud detection and prevention
  • Marketing and promotional communications (with your consent)

4. Data Sharing and Disclosure

4.1 Information We Share

  • Service Providers: Payment processors, email services, analytics providers, cloud storage
  • Business Partners: Only with your explicit consent
  • Legal Requirements: Law enforcement, government agencies, or court orders
  • Safety and Protection: To prevent fraud, abuse, or harm to users or the platform

4.2 Data We Do NOT Share

We do NOT sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement industry-standard security measures to protect your personal information:

  • Encryption: All data in transit is encrypted using SSL/TLS protocols
  • Secure Storage: Sensitive data is stored with encryption
  • Access Control: Limited employee access to personal information
  • Regular Audits: Security assessments and vulnerability testing
  • Breach Notification: We will notify affected users in case of data breaches

However, no security system is impenetrable. We cannot guarantee absolute security.

6. User Rights and Choices

6.1 Access and Correction

You can access, review, and update your personal information through your account settings.

6.2 Data Deletion

You may request deletion of your account and associated data by contacting us. We will comply within 30 days, except where legally required to retain data.

6.3 Marketing Communications

You can opt-out of promotional emails by clicking the unsubscribe link or managing preferences in your account settings.

6.4 Location Data

You can enable or disable location access through your device settings. The App will not function with certain location-dependent features if you deny permission.

6.5 Cookie and Tracking Technologies

You can manage cookie preferences through your device settings. Note that disabling certain cookies may impact App functionality.

7. Data Retention

  • Account Data: Retained during account existence and for 90 days after deletion (unless legally required to retain longer)
  • Transaction Data: Retained for 7 years (financial compliance)
  • Analytics Data: Aggregated and anonymized data may be retained indefinitely
  • Marketing Data: Retained until you unsubscribe

8. Children’s Privacy

The App is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information and terminate the child’s account.

For users aged 13-18, we provide additional privacy protections and limited data collection.

9. Third-Party Links and Services

Our App may contain links to third-party websites and services. This Privacy Policy applies only to our App. We are not responsible for the privacy practices of third-party services. Please review their privacy policies before sharing information.

10. International Data Transfers

If you access the App from outside your country of residence, your information may be transferred to, stored in, and processed in other countries, which may have different data protection laws. By using the App, you consent to such transfers.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information is collected and how it’s used
  • Delete personal information we collect
  • Opt-out of the sale or sharing of personal information
  • Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at the email below with “California Privacy Request” in the subject line.

12. EU Privacy Rights (GDPR)

If you are in the European Union, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (“Right to be Forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing

To exercise these rights, contact us with “GDPR Request” in the subject line.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via:

  • In-app notification
  • Email to your registered address
  • Updated “Last Updated” date at the top of this policy

Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: esuq22@gmail.com

Version: 1.0
Effective Date: January 22, 2026